Game started crashing after loading

[Pamscampi]

Hello. This is my first post, so apologies if I'm not formatting correctly. My game has starting crashing after loading for about a week now. I can get to the screen where there is the offer to buy some landmarks. I hit the x button, and my last loaded city will appear for a second. Then the landmark screen will come up again and crash. Prior to this, the game had been buggy. It was laggy and would sometimes crash. It is version 1.10.45a. Android 12 on a galaxy S10. I have deleted the cache for the app and restarted the phone. I have not uninstalled the game as I don't want to lose my maps, plugins, and packs I have gotten with diamonds. I am willing to do a reinstall if I'm told which files I need to save elsewhere to keep everything. In android, there is also an option to delete your "data" in the app. I have done this with other apps, and it hasn't deleted what was saved in the app, but I don't want to do this without knowing if it will delete my maps and whatnot. If someone has done this without losing everything, I am willing to try this as well. Thank you for any help! Please let me know if any other information is required.

[CommanderABab]

Delete your data in TheoTown will do just that. Everything will be gone. Other apps might save games in the cloud.

[Pamscampi]

Ok thank you. I will not delete the data. Does anyone have experience with uninstalling the game without losing everything?

[LightBlue]

I have that too. When starting loading at "Loading Graphic 0/1" that's crashed. Make recorder crashing and leave the app. Soo... i open my optimizer from phone, then click TheoTown. Here i clear the cache. Cache is something that full the storage for temporary memory. Bigger size, often the crash. That's might be crashed app (btw my cache is 1.2GB before)

[Robertoajr]

My TT was crashing too, but happened when I was landscaping earth, sand and water in my Santos coastal city.
I read LightBlue comment for clearing cache, I cleared that (3.4 GB) and appearently stopped crashing.
Thank you LightBlue!

[LightBlue]

My TT was crashing too, but happened when I was landscaping earth, sand and water in my Santos coastal city.
I read LightBlue comment for clearing cache, I cleared that (3.4 GB) and appearently stopped crashing.
Thank you LightBlue!

Your welcome. I like to help you before your phone got heated

Plus: 3.4GB is crazy man...

[Robertoajr]

My game is still crashing, but only in this Santos city. In my other cities (that are much bigger), my phone has never crashed.
I saw a comment that there is a bug on a plugin of "diagonal one-way road", and I use plugins "diagonal dark one-way road" (don't know if it's the same of the bug report) and other "dark roads" so much in this city.

Maybe I should remove these roads of my city, and use only roads of other types, to see if it stops crashing.

In discord someone said to me to remove some plugins because my phone is old; I disabled 5 or 6 plugins and it stopped freezing, but after this, I built some new roads and buildings, and it started crashing sometimes, just after loading this city.

[LightBlue]

My game is still crashing, but only in this Santos city. In my other cities (that are much bigger), my phone has never crashed.
I saw a comment that there is a bug on a plugin of "diagonal one-way road", and I use plugins "diagonal dark one-way road" (don't know if it's the same of the bug report) and other "dark roads" so much in this city.

Maybe I should remove these roads of my city, and use only roads of other types, to see if it stops crashing.

In discord someone said to me to remove some plugins because my phone is old; I disabled 5 or 6 plugins and it stopped freezing, but after this, I built some new roads and buildings, and it started crashing sometimes, just after loading this city.

When was phase screen that crashing?

[Somenamethatidk]

Thank god all my cities are online ;-;